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Enhancing Smart Lockers Capability with Day-Use Features
A smart and secure storage solution designed for the modern work environment.
INTRODUCTION
Today’s companies are looking for multiple ways to upgrade and transform their office spaces to a more modern and smarter environment. Workplace Day Use can be used in conjunction with our package delivery to optimise compartment space and deliver more value to your smart locker investment. 


Employees will benefit from safe and secure storage while visiting the office. In addition, they gain the convenience of safe, contactless, anytime pick-up of packages and assets through simple software add-ons, all within the same locker bank or with the option to add locker columns for more space.
CLIENT BACKGROUND
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Client Type: Corporate Offices, College Universities etc
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User Type: Employees, Faculties, Contractors & Management Staff
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Packages Type: Personal Belongings like Laptops, Headphones etc.
MY ROLE
As a designer, my focus was on comprehending clients' needs through direct engagement with business owners and end users. By pinpointing key requirements, challenges, and pain points, I transformed insights into a user-friendly solution. The day locker delivery system not only tackled pain points but also delivered a smooth experience for both senders and recipients.
PROJECT OVERVIEW
The primary goal of this project was to implement Smart Lockers for Workplace Day Use, offering a straightforward and secure solution for flexible office requirements. The aim was to enable easy scheduling and access to lockers through personalised codes or PINs, accompanied by automatic reminders for timely pick-ups.
The objective was to elevate our client's workspace by delivering hassle-free storage, ensuring convenience, and fostering peace of mind among their employees.
OBJECTIVES
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Enable a seamless day-use storage experience for users.
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Provide 24x7 locker reservation flexibility through kiosks.
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Ensure limitless access to lockers during the reservation period.
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Implement timely reminders and notifications to facilitate prompt pick-ups, enhancing user convenience.
RESEARCH
To grasp the project requirements thoroughly, I undertook a systematic research approach, dividing it into the following steps:



User Interview / Stakeholder Connect: 
Engaged in direct conversations with users and stakeholders to gather firsthand insights, and understand unique perspectives and specific requirements.

Existing Solution Study: 
Analysed current solutions in place, focusing on strengths and weaknesses, to identify areas for improvement and innovation aligned with project objectives.
END USER JOURNEY
To gain a comprehensive understanding of the requirements, I engaged with clients and the product management team. Utilising the information shared, I developed a proposed workflow in alignment with the communicated details.
EXISTING PACKAGE DELIVERY SOLUTION STUDY
To understand the current behaviour and limitations, I tested the existing package delivery flow. Additionally, I compiled a list of pain points shared by the team and feedback provided by the product team.
PAIN POINTS
To understand the current behaviour and limitations, I tested the existing package delivery flow. Additionally, I compiled a list of pain points shared by the team and feedback provided by the product team.
1. Limited Control:
Locker reservations and drops are controlled by managers/operators.

2. One-Time Pickup:
Recipients can access lockers only once for package pickup.

3. Rigid Reservations:
Reservation durations can't be extended once set.

4. Address Book Restrictions:
Only registered employees, not visitors, can use lockers for package pickups.
Key INSIGHTS
After conducting the research, I evaluated the collected data, pain points, and opportunities identified during the research phase and shared the findings with the team and stakeholders. As per the data findings proposed solution should have the following features:
INFORMATION ARCHITECTURE
MOCK UP DESIGNS
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